Chromebook troubleshooting, how to's, and more.

Chromebook Won't Turn on or Battery Won't Charge
First, check that: The charger or adapter cables are completely plugged in, both to your Chromebook and the wall. The power outlet is working. If your ...
Mon, 6 May, 2019 at 10:11 AM
Sign into TestNav on a Chromebook
Sign in to TestNav Power on the device, but do not log in. In the lower left of the screen, select Apps > TestNav to launch TestNav. A message appe...
Mon, 6 May, 2019 at 10:02 AM
Chromebook Crashes or Freezes
If your Chromebook is crashing or freezing: Turn off your Chromebook, then turn it back on. Close all your apps and browser windows. If a specific tab i...
Mon, 6 May, 2019 at 10:10 AM
Sound Doesn't Work
Make sure sound isn't muted: At the bottom right, select the time. Adjust the volume using the slider. Change the sound input or output: At the b...
Mon, 6 May, 2019 at 10:05 AM
Camera Doesn't Work
If your camera isn't working, or if you see a message that says "No camera found": Turn off your Chromebook, then turn it back on. Try usin...
Mon, 6 May, 2019 at 10:06 AM
"Chrome OS is missing or damaged"
Please continue with submitting an Esupport request.
Mon, 6 May, 2019 at 10:09 AM
Student Chromebook Support
If students have any problems with their Chromebook during the Coronavirus/COVID-19 closure, please fill out a technology support request at the URL below i...
Thu, 27 Aug, 2020 at 7:25 AM
Chromebook Not Charging (K-8)
If you have a K-8 Chromebook and it is not charging and you notice that the charger port or the charger is broken please submit a ticket and provide the fol...
Tue, 7 May, 2019 at 8:28 AM
Forward IHCC Email into OCSD Email
The below screenshots and steps would need to be done on the IHCC email account in order to forward IHCC emails into the OCSD email account. 1) 2)...
Tue, 24 Sep, 2019 at 8:20 AM
Chromebook - IHCC LockDown Browser
Below are steps on how to access the Respondus LockDown Browser that is needed for some IHCC courses. URL: Username: o...
Tue, 22 Sep, 2020 at 12:09 PM