If your Chromebook is crashing or freezing:

  1. Turn off your Chromebook, then turn it back on.
  2. Close all your apps and browser windows.
  3. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the page: Ctrl + Shift + r.
  4. If you've installed any new apps or extensions recently, uninstall them.


If none of these resolve the issue please continue with submitting an Esupport request.