FAQ & Common Issues

Connecting To A Wireless Display
1. Open the Start menu on your Windows 10 machine. From here, you can just search for Connected Device Settings in the Start menu's search fie...
Fri, 1 Feb, 2019 at 11:26 AM
I need to reset my password
When you are given a district account, you are asked to setup Self Service Password Reset. This allows you to reset your own password. You might be unab...
Wed, 24 Apr, 2019 at 7:50 PM
What is the Guest Wi-Fi Password?
The guest Wi-Fi network at Ottumwa Community School District is named "OCSD_Guest" and the password to connect to it is "bulldogs". If y...
Fri, 18 Jan, 2019 at 10:43 AM
Forgot iPad Account or Sign-in Issues
All of the district iPads are setup using a generic email address in the following format. The x’s represent the 5-digit asset number located on the bac...
Tue, 7 May, 2019 at 11:18 AM
Staff Laptop Not Starting or Has A Black Screen
If the laptop's keyboard is lit up or the power indicator light on the power button is lit but the display has a plain black screen please proceed with...
Tue, 7 May, 2019 at 11:13 AM
Exporting Google Files With Google Takeout
You can export and download your data from the Google products you use, like your email, calendar, and photos. In a few easy steps, create an archive to kee...
Mon, 13 May, 2019 at 1:35 PM
Check if ThinkCentral is Down
How to: Check if ThinkCentral is Down - Google Doc
Thu, 3 Oct, 2019 at 12:36 PM
HP Laptop and Chromebook Cleaning Guide
HP Device Cleaning
Wed, 26 Aug, 2020 at 11:21 AM
New Laptop Cannot Sign In
If you have recently received a new or different laptop and you cannot sign in please ensure that you are connected to either of the wireless networks, &quo...
Tue, 7 May, 2019 at 11:27 AM
Staff Laptop Quick Specs
HP Elitebook x360 1030 G2 Specs - PDF
Thu, 17 Jan, 2019 at 5:17 PM